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Informational Website for Places of Public Accommodation Subject to ADA

The United States Court of Appeals for the Eleventh Circuit reversed the dismissal of a complaint alleging defendants violated the Americans with Disabilities Act (ADA) by failing to ensure that their website was compatible with screen reading software. The Court held “the website is a service that facilitates the use of Dunkin’ Donuts’ shops, which are places of public accommodation. And the ADA is clear that whatever goods and services Dunkin’ Donuts offers as a part of its place of public accommodation, it cannot discriminate against people on the basis of a disability, even if those goods and services are intangible.” Haynes v. Dunkin Donuts LLC, et al., No. 18-10373, __ F.3d __ (11th Cir. 2018).